These purchase terms apply to goods you buy in our web shop: books, pins and other souvenirs. For bookings of walks, talks and missions our general terms apply.
All prices are stated in Swedish kronor including VAT. The shipping cost is shown at checkout before you pay, and the amount you see there is the amount charged.
Payment is handled by Stripe, our payment partner. Your card details go straight to Stripe and never pass through our systems. The receipt is sent by Stripe to the email address you give at checkout.
We deliver within Sweden. Which shipping options you can choose, what they cost and how long delivery takes is shown at checkout — that information comes from the shop system and is always the current one. The shipping options are also listed at the bottom of this page.
We send your order as soon as the payment is confirmed. If an item is out of stock we will get in touch.
You have a 14-day right of withdrawal under the Swedish Distance Contracts Act (2005:59). The period starts on the day you receive the goods.
To withdraw from your purchase, tell us at info@swedishspytours.com. You do not have to give a reason. Then send the goods back within 14 days of telling us. Contact us about the return shipping before you send the goods back and we will tell you what applies. The goods must be in essentially unchanged condition.
We refund what you paid, including the standard outbound shipping cost, within 14 days of receiving your message. We may withhold the refund until we have the goods back or you have shown that they were sent.
The right of withdrawal does not apply to sealed goods that cannot be returned for health or hygiene reasons once the seal is broken, nor to goods made specifically for you. If the product page states that the right of withdrawal does not apply, then it does not apply.
If the goods are damaged or faulty you have three years to complain under the Swedish Consumer Sales Act. Contact info@swedishspytours.com and we will sort it out. We pay the return shipping for an approved complaint.
We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). If you are not happy with our decision you can take it there, or to the EU online dispute resolution platform.
Shipping options and prices are shown at checkout.
Swedish Spy Tours HB
Company reg. no. 969802-8116
Langelandsgatan 14
16443 KISTA
info@swedishspytours.com