All payment is made in advance by Swish, Klarna or card.
We cannot accept cash payment on site.
If you would like to book and pay another way, contact us and we will find an alternative.
Bookings are made at a fixed price regardless of group size. We offer invoicing and hold Swedish F-tax and VAT registration. Prices for companies and associations are stated including VAT.
Two sets of terms recur throughout, and they are also stated under “Information” on each experience’s own page:
- Public events and tickets: the booking fee is refunded only if the event is cancelled. If you fall ill or are otherwise unable to attend, no refund is given — instead you are offered a place at another event of the same or lower cost, provided you tell us at least 12 hours before the event starts.
- Companies, associations, schools and organisations: see Payment and cancellation terms below.
Payment and cancellation terms
After an event is booked we send an order confirmation with all the booking terms.
Cancellations must be made in writing. The following terms apply:
- Free cancellation is possible up to 14 calendar days before the event starts.
- For cancellations 13–8 calendar days before the start, 50% of the agreed price is charged.
- For cancellations 7 calendar days or less before the start, the full price is charged.
If the booking is made less than 14 calendar days before the event starts, payment in advance applies. Free cancellation does not apply to these bookings.
Payment in advance is mandatory for all bookings from private individuals, associations, companies and organisations.
Payment must reach us before the event takes place. Payment in arrears is not offered.
The invoice is normally sent about 14 days before the event, unless otherwise agreed.
For bookings made at shorter notice, the invoice is sent together with the booking confirmation.
Government agencies, municipalities and regions are offered invoicing with 30 days' payment terms.
For companies and organisations, VAT is added.
Which applies if they differ: if the text under “Information” on the experience’s own page says something else, that text governs that booking. We follow the Swedish Consumer Agency’s guidelines for events.